Dale & Abbott

 Jennifer Dale and Susan Abbott

Jennifer Dale and Susan Abbott met at a qualitative research conference. Both are active members of the Qualitative Research Consultants Association (QRCA), where each has served in a variety of leadership capacities. They share a passion for excellence and are enthusiastic practitioners of qualitative research in all its many forms. Collaborating on this book was a joyful experience, completed start to finish on a virtual basis.

Jennifer is President and CEO of InsideHeads, LLC, a full-service marketing research company conducting both quantitative and qualitative research via the web to clients across the globe. Jennifer has been at the forefront of online qualitative since 1997, when she was employed as a bright young researcher at Research Connections, Inc. She obtained her MBA in 1995 while working full-time as the Director of Marketing for Philips-Van Heusen, maker of such iconic brands as Izod and Geoffrey Beene.  When not working, you’ll find her hiking, kayaking, and playing with her adopted shelter pets at home in the U.S. Virgin Islands.

Susan is President of Abbott Research + Consulting, and co-founder of Think Global Qualitative, a global alliance of master qualitative researchers. Her professional focus is bringing customer insight, creative thinking and focused innovation to business challenges. She has a particular passion for customer experience design. Before launching her business in 2001, she was a vice-president of TD Bank Group, where she held diverse general management positions. When not working, she likes to paint outdoors, ride a Vespa, and pick up sparkly ideas at conferences. A previous book, The Innovative Organization, was published in 2006. She is based in Toronto, Canada.